Comments on: WHAT HAPPENED TO GOOD CUSTOMER SERVICE? https://nationalinvestigativereport.com/customer-service/ Investigative Journalism At Its Best! Mon, 03 Aug 2015 18:57:27 +0000 hourly 1 https://wordpress.org/?v=6.5.2 By: Aissatou toure https://nationalinvestigativereport.com/customer-service/#comment-65 Sat, 21 Mar 2015 21:00:21 +0000 http://test.nationalinvestigativereport.com/wordpress/?p=67#comment-65 Sears has some of the most aberrant customer service..Customer service has always been very important for a business and i think the best way for you to make it better is by voicing your opinion

]]> By: Mike https://nationalinvestigativereport.com/customer-service/#comment-12 Fri, 07 Nov 2014 20:18:26 +0000 http://test.nationalinvestigativereport.com/wordpress/?p=67#comment-12 Customer service has always been very important for a business and i think the best way for you to make it better is by voicing your opinion but the front line is not the place to do it. Informing a manager will make the experience better for the next customer and when you return, if i speak up i will return and give them a second chance to fix it if it happens again… i wash it up to poor management,

]]> By: Stefanie @ Calledhis.com https://nationalinvestigativereport.com/customer-service/#comment-5 Fri, 07 Nov 2014 17:39:20 +0000 http://test.nationalinvestigativereport.com/wordpress/?p=67#comment-5 As someone who has worked in a Sears store, I think Sears has some of the most aberrant customer service – because the management is bad. I think a lot of issues with how bad customer service is getting is when employees are treated badly, they don’t really care about customers.

I’ve worked many customer oriented jobs and I love helping people. But when your management makes it completely impossible to be a good customer service rep, it pretty much becomes impossible to give a crap about the customers yelling at you for stuff you can’t control.

I think customers need to write to higher ups. Yelling at staff is useless.

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